Contact support

Support answers on Telegram. Before you write, two pages solve most cases: Not receiving alerts? and Trading problems.

Where to askCopy Anchor Link

• Telegram bot: @wallet_tracker_solana_spybot. Send /start to check that the bot answers.
• Support: @InjustZz on Telegram.
• News and releases: @spybot_news_wallet_tracker.
• Discord: type /support in your server. SpyBot replies privately with the contact link, your account reference and the server id. Nothing is sent to a person automatically.
• Web Terminal: app.spybot-tracker.com.
• Social: X and YouTube.

What to includeCopy Anchor Link

Write one message with these details. Each one saves a round trip:

• Which app you were using: Telegram, Discord or the Web Terminal, and your browser or phone if the screen looks wrong.
• Your account: your Telegram username or numeric id, or the Account reference printed by the Discord /support command.
• The wallet address involved, the public one, for example vines1vzrYbzLMRdu58ou5XTby4qAqVRLmqo36NKPTg.
• The transaction signature for a trade or a payment. It starts with a letter or a digit and is about 88 characters long.
• Your plan and period, such as Crab monthly or Free.
• The exact error text, copied from the screen rather than described.
• The time in UTC, for example 2026-10-24 14:05 UTC.
• What you already tried, such as pressing Test delivery, restarting the bot with /start, or removing the wallet and adding it again.
• A screenshot of the screen, with your private key out of the picture.

What never to sendCopy Anchor Link

Support never needs your private key, your seed phrase, your password or a payment key. A request that asks for one did not come from SpyBot. See Security best practices.

Before you writeCopy Anchor Link

• No alerts: check the pause, the chain switches, the wallet status and the quota, then press Test delivery on Discord. See Not receiving alerts?.
• A refused purchase: check that the wallet holds the price plus 0.01 SOL. See Upgrade and pay in SOL.
• A Discord channel refused: read the exact sentence on the screen. See Discord setup problems.
• A failed trade: note the reason from the order status. See Trading problems.

RelatedCopy Anchor Link

• FAQ
• Security best practices
• Plans and limits